:root{--navy:#071d3d;--navy2:#10305d;--gold:#c89a3d;--ink:#172642;--muted:#738096;--line:#e2e7ed;--bg:#f4f6f9;--green:#14785a;--red:#a63d47}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;background:var(--bg);color:var(--ink);font:14px Inter,Segoe UI,Arial,sans-serif}
button,input,select,textarea{font:inherit}
.app{display:flex;min-height:100vh}
aside{width:245px;position:fixed;inset:0 auto 0 0;background:linear-gradient(180deg,#061a38,#0b2b59);color:#fff;padding:24px 17px;display:flex;flex-direction:column}
.brand{display:flex;gap:11px;align-items:center;padding:0 7px 22px;border-bottom:1px solid #ffffff1c}
.brand>b,.logo{width:43px;height:43px;border:1px solid #ddb45f;border-radius:50%;display:grid;place-items:center;color:#e3b85f;font-size:20px}
.brand strong,.wordmark{font:700 16px Georgia,serif;letter-spacing:1.5px}
.brand strong span,.wordmark span{color:var(--gold)}
.brand small{display:block;color:#a9b7cc;font-size:9px;margin-top:4px}
.brand+nav{margin-top:25px;flex:1}
nav a{display:flex;align-items:center;gap:10px;color:#bec9da;text-decoration:none;border-radius:8px;padding:12px;margin:3px 0;font-size:11px;font-weight:700}
nav a:hover,nav a.active{background:#ffffff12;color:#fff}
nav em{margin-left:auto;background:var(--gold);color:#071d3d;border-radius:20px;padding:2px 7px;font-style:normal;font-size:9px}
.signed{border-top:1px solid #ffffff1c;padding:17px 7px}
.signed b,.signed span{display:block}
.signed b{font-size:10px}
.signed span{font-size:8px;color:#91a3bd;margin:4px 0 10px}
.signed a{color:#d8ae59;font-size:9px}
.app>main{margin-left:245px;padding:30px 36px;width:calc(100% - 245px);max-width:1600px}
.app header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:21px}
.app header small,.panel-head small,.report-head small{color:#a1782a;letter-spacing:1.4px;font-size:8px;font-weight:800}
.app h1,.report h1{font:700 28px Georgia,serif;color:#10264b;margin:5px 0}
.app header p,.report-head p{color:var(--muted);font-size:11px;margin:0}
.btn,.secondary,.danger{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:7px;padding:10px 15px;text-decoration:none;cursor:pointer;font-weight:800;font-size:10px}
.btn{background:var(--gold);color:#132441}
.secondary{background:#eef2f7;color:#274867}
.danger{background:var(--red);color:#fff}
.kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:13px}
.kpis article,.kpis>a,.panel{background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 2px 8px #1a345009}
.kpis article,.kpis>a{padding:16px}
.kpis>a{text-decoration:none;color:inherit}
.kpis span{display:block;font-size:8px;color:#7c899b;letter-spacing:1px;font-weight:800}
.kpis b{display:block;font:700 27px Georgia,serif;color:#15305a;margin:8px 0 3px}
.kpis small{color:#7d8999;font-size:8px}
.wait-kpi{border-top:3px solid #58a88d!important}
.rating-kpi{border-top:3px solid #8052a7!important}
.rating-kpi small{color:#14785a}
.kpi-clickable{cursor:pointer;position:relative;transition:transform .18s ease,border-color .18s ease,box-shadow .18s ease}
.kpi-clickable:hover,.kpi-clickable:focus{transform:translateY(-2px);border-color:var(--gold);box-shadow:0 8px 20px #10264b1c;outline:2px solid #c89a3d33}
.grid{display:grid;grid-template-columns:1.35fr 1fr;gap:13px}
.panel{padding:17px}
.panel-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}
.panel h2,.report h2,.modal h2{font:700 17px Georgia,serif;color:#152d53;margin:4px 0}
.desk-panel{border-top:3px solid var(--gold)}
.desk-state{font-size:9px;border-radius:20px;padding:7px 10px}
.desk-state.online{background:#e9f7f1;color:var(--green)}
.desk-state.offline{background:#f1f3f6;color:#738095}
.empty{color:#7c8898;background:#f8fafc;border-radius:7px;padding:13px;font-size:10px}
.row,.inline{display:flex;gap:8px}
.row select{flex:1}
.row select,.report-filter input,.modal input,.modal select,.modal textarea{border:1px solid var(--line);border-radius:7px;background:#fff;padding:10px;color:#263750}
.ready,.active-client{background:#f7f9fc;border-radius:8px;padding:16px}
.ready>b{color:var(--green)}
.ready p,.active-client p{font-size:10px;color:#738096}
.active-client>span{font-size:8px;color:#a1782a;letter-spacing:1px;font-weight:800}
.active-client h3{margin:5px 0;font-size:16px}
.actions{display:flex;gap:8px}
.signoff{margin-top:13px;border:0;background:none;color:var(--red);font-size:9px;font-weight:800;cursor:pointer}
.officer{display:flex;gap:9px;align-items:center;border-bottom:1px solid #edf0f4;padding:10px 0}
.officer>i{font-style:normal;width:29px;height:29px;border-radius:50%;background:#eaf1f9;color:#1b4d81;display:grid;place-items:center;font-weight:800}
.officer div{flex:1}
.officer b,.officer span{display:block}
.officer b{font-size:9px}
.officer span{color:#8090a4;font-size:8px;margin-top:3px}
.officer strong{font-size:8px;color:var(--green)}
.queue-panel{grid-column:1/2;scroll-margin-top:16px}
.queue-summary{display:flex;gap:16px;flex-wrap:wrap;margin:0 0 10px;padding:9px 11px;border-radius:7px;background:#f7f9fc;color:#5d6d82;font-size:8px}
.queue-summary b{color:var(--gold);margin-right:4px}
.queue-guidance{margin:0 0 10px;padding:9px 11px;border-left:3px solid var(--gold);background:#fff8e9;color:#665126;font-size:9px}
.queue-action{border:1px solid var(--line);border-radius:7px;padding:8px 10px;background:#f2f4f7;color:#8791a0;font-size:8px;font-weight:800}
.queue-action:disabled{cursor:not-allowed}
.pick-ticket .btn{white-space:nowrap;padding:8px 10px}
.assigned-label{font-size:8px;color:#58708b}
.empty-row{text-align:center;color:var(--muted);padding:20px}
.ticket-row.waiting:hover{background:#fffbf2}
.time-label{display:block;color:#7d8999;font-size:7px;margin-top:2px}
.table{overflow:auto}
table{border-collapse:collapse;width:100%;font-size:9px}
th{text-align:left;color:#8592a4;font-size:7px;letter-spacing:.7px;padding:9px 7px;border-bottom:1px solid var(--line)}
td{padding:10px 7px;border-bottom:1px solid #edf0f4}
td small{display:block;color:#8a96a5;font-size:7px;margin-top:3px}
td em{font-style:normal;background:#fff1d6;color:#93691c;font-size:6px;border-radius:4px;padding:2px 4px;margin-left:4px}
.status{padding:4px 7px;border-radius:20px;font-size:7px;font-weight:800}
.status.waiting{background:#fff2d7;color:#926317}
.status.serving{background:#e7f1ff;color:#23538c}
.status.completed{background:#e5f6ef;color:#106a4e}
.live{color:var(--green);font-size:9px}
.charter{display:flex;gap:9px;align-items:center;border-bottom:1px solid #edf0f4;padding:9px 0}
.charter>b{width:28px;height:28px;border-radius:7px;background:#174b80;color:#fff;display:grid;place-items:center;font-size:9px}
.charter div strong,.charter div span{display:block}
.charter div strong{font-size:9px}
.charter div span{font-size:7px;color:#7e8c9f;margin-top:3px}
.charter-standard{display:flex;gap:10px;align-items:center;border-bottom:1px solid #edf0f4;padding:11px 0}
.charter-standard>b{width:34px;height:34px;flex:0 0 34px;border-radius:8px;background:#174b80;color:#fff;display:grid;place-items:center;font-size:9px}
.charter-detail{min-width:0;flex:1}
.charter-detail strong,.charter-detail span{display:block}
.charter-detail strong{font-size:9px}
.charter-detail span{font-size:7px;color:#7e8c9f;margin-top:4px}
.charter-detail i{display:block;height:4px;margin-top:8px;border-radius:4px;background:#e9edf2;overflow:hidden}
.charter-detail i u{display:block;height:100%;background:var(--gold);text-decoration:none;border-radius:4px}
.charter-detail i u.overdue{background:var(--red)}
.charter-wait{min-width:42px;text-align:right}
.charter-wait b,.charter-wait span{display:block}
.charter-wait b{font:700 15px Georgia,serif;color:#15305a}
.charter-wait span{font-size:7px;color:#7e8c9f;margin-top:2px}
.weekly-total{font-size:8px;color:var(--green);font-weight:800}
.weekly-chart{height:220px;display:flex;align-items:flex-end;gap:14px;padding:20px 10px 4px;border-bottom:1px solid var(--line);background:repeating-linear-gradient(to top,transparent 0,transparent 53px,#e7ebf0 54px)}
.bar-column{height:100%;flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:7px}
.bar-space{height:180px;width:100%;display:flex;align-items:flex-end;justify-content:center}
.bar-space>b{position:relative;width:min(34px,60%);min-height:3px;background:linear-gradient(180deg,#245b92,#174676);border-radius:5px 5px 0 0}
.bar-space>b span{position:absolute;left:50%;bottom:5px;transform:translateX(-50%);color:#fff;font-size:7px;font-weight:800}
.bar-column small{font-size:7px;color:#6f7e91}
.modal{display:none;position:fixed;inset:0;background:#061a38b8;place-items:center;padding:20px;z-index:20}
.modal.show{display:grid}
.modal-card{width:min(430px,100%);max-height:92vh;overflow:auto;background:#fff;border-radius:13px;padding:25px;position:relative}
.modal-card>label,.login-card label,.install-card label,.report-filter label{display:flex;flex-direction:column;gap:5px;font-size:9px;font-weight:800;margin:12px 0}
.modal textarea{min-height:75px;resize:vertical}
.modal .btn,.modal .danger{width:100%;margin-top:13px}
.close{position:absolute;right:14px;top:10px;border:0;background:none;font-size:23px;color:#7c8796;cursor:pointer}
.toast{position:fixed;right:22px;bottom:22px;transform:translateY(100px);opacity:0;color:#fff;border-radius:8px;padding:13px 17px;box-shadow:0 10px 30px #0003;transition:.25s;z-index:30;font-size:10px}
.toast.show{transform:none;opacity:1}
.toast.ok{background:#09694e}
.toast.bad{background:#a63d47}
.login-page,.install{min-height:100vh;display:grid;place-items:center;padding:20px;background:radial-gradient(circle at top,#143a6b,#061a38 70%)}
.login-card,.install-card{width:min(430px,100%);background:#fff;border-radius:16px;padding:30px;box-shadow:0 25px 70px #0018}
.login-card .logo,.install-card .logo{margin:auto;background:#0b2853}
.wordmark{text-align:center;color:#10284e;margin-top:12px}
.login-card>p{text-align:center;color:#718096;font-size:10px}
.login-card input,.install-card input{border:1px solid var(--line);border-radius:7px;padding:11px}
.login-card .btn,.install-card .btn{width:100%;margin-top:10px}
.login-card>small{display:block;text-align:center;color:#9aa3b1;font-size:8px;margin-top:18px}
.feedback-card{width:min(500px,100%)}
.feedback-service{display:flex;flex-direction:column;gap:5px;border:1px solid #dfe7ef;border-left:4px solid var(--gold);border-radius:8px;padding:12px;margin:14px 0;background:#f8fafc}
.feedback-service small{color:#8a6a2f;font-size:8px;font-weight:800}
.feedback-service b{font-size:11px;color:#15305a}
.feedback-service span{font-size:9px;color:#66768b}
.feedback-card textarea{min-height:80px;border:1px solid var(--line);border-radius:7px;padding:11px;resize:vertical}
.rating-field{border:0;padding:0;margin:14px 0}
.rating-field legend{font-size:9px;font-weight:800;margin-bottom:5px}
.rating-field>small{display:block;color:#8490a0;font-size:8px;text-align:center}
.rating-stars{display:flex;flex-direction:row-reverse;justify-content:center;gap:6px}
.rating-stars label{margin:0;cursor:pointer}
.rating-stars input{position:absolute;opacity:0;pointer-events:none}
.rating-stars span{font-size:34px;color:#d7dde5;transition:.15s}
.rating-stars label:hover span,.rating-stars label:hover~label span,.rating-stars input:checked~span,.rating-stars label:has(input:checked)~label span{color:var(--gold)}
.feedback-skip{display:block;text-align:center;color:#8792a1;font-size:8px;margin-top:12px}
.error,.success{padding:11px;border-radius:7px;margin:12px 0;font-size:10px}
.error{background:#fdecee;color:#963542}
.success{background:#e9f7f1;color:#116c50}
.install-card{width:min(760px,100%)}
.install-card h1{text-align:center;font-family:Georgia,serif}
.install-card h3{font-size:11px;color:#173c70;border-bottom:1px solid var(--line);padding-bottom:6px;margin-top:20px}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:0 14px}
.report{max-width:1100px;margin:auto;padding:30px 20px}
.report-head{display:flex;justify-content:space-between;align-items:flex-start}
.report-filter{display:flex;align-items:end;gap:10px;background:#fff;border:1px solid var(--line);border-radius:9px;padding:12px;margin:18px 0}
.report-filter label{margin:0}
.report .panel{margin-bottom:13px}
@media(max-width:900px){aside{width:205px}
.app>main{margin-left:205px;width:calc(100% - 205px);padding:24px 20px}
.kpis{grid-template-columns:repeat(3,1fr)}
}
@media(max-width:720px){aside{position:static;width:100%;min-height:auto}
.app{display:block}
.brand+nav{display:grid;grid-template-columns:1fr 1fr;margin-top:12px}
.signed{display:none}
.app>main{margin:0;width:100%;padding:18px 11px}
.grid{grid-template-columns:1fr}
.queue-panel{grid-column:auto}
.kpis{grid-template-columns:1fr 1fr}
.form-grid{grid-template-columns:1fr}
.report-filter{flex-wrap:wrap}
}
@media(max-width:460px){.kpis{grid-template-columns:1fr}
.app header h1{font-size:22px}
.table th:nth-child(3),.table td:nth-child(3){display:none}
.row{flex-direction:column}
.report-head{flex-direction:column;gap:10px}
}

@media print{aside,.btn,.secondary,.report-filter{display:none!important}
.app>main,.report{margin:0;width:100%;max-width:none;padding:0}
.panel{box-shadow:none;break-inside:avoid}
}

.notice{padding:11px 14px;border-radius:8px;margin:12px 0;font-size:10px;font-weight:700}
.notice.success{background:#e7f6ef;color:#11694e}
.notice.error{background:#fdecee;color:#963542}
.admin .panel{margin:14px 0}
.admin-form{display:flex;gap:9px;align-items:end;flex-wrap:wrap;background:#f8fafc;padding:11px;border-radius:8px;margin:11px 0}
.admin-form label{display:flex;flex-direction:column;gap:5px;font-size:8px;font-weight:800;min-width:130px;flex:1}
.admin-form input,.admin-form select,.mini-form input,.account-card input,.account-card select,.account-card textarea{border:1px solid var(--line);border-radius:7px;background:#fff;padding:9px;color:#263750}
.mini-form{display:flex;gap:5px;margin:3px 0}
.account-card{max-width:560px}
.account-card>p{font-size:10px;color:var(--muted)}
.account-card form label{display:flex;flex-direction:column;gap:5px;font-size:9px;font-weight:800;margin:12px 0}
.account-card input,.account-card select,.account-card textarea{width:100%}
.account-card textarea{min-height:120px;resize:vertical}
.account-card label.check{flex-direction:row;align-items:center}
.account-card label.check input{width:auto}
.text-link{display:block;color:#1b568d;font-size:8px;margin-top:4px}
.display{min-height:100vh;background:#061a38;color:#fff;padding:0}
.display>header{height:110px;padding:20px 4vw;display:flex;align-items:center;gap:15px;border-bottom:1px solid #ffffff20;background:#08234b}
.display-logo{width:58px;height:58px;border:2px solid var(--gold);border-radius:50%;display:grid;place-items:center;color:#e3b85f;font-size:28px}
.display header strong{display:block;font:700 25px Georgia,serif;letter-spacing:2px}
.display header span{display:block;color:#b9c8dc;margin-top:5px}
.display header time{margin-left:auto;font:700 25px Georgia,serif;color:#e1b55a}
.display>main{padding:26px 4vw}
.display h1,.display h2{font-family:Georgia,serif;color:#fff}
.display-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:15px}
.display-grid article{background:#fff;color:#10264b;border-radius:13px;padding:22px;text-align:center;border-top:5px solid var(--gold)}
.display-grid article>b{display:block;font:700 38px Georgia,serif;color:#0b3469}
.display-grid article>strong{display:block;font-size:18px;margin:8px 0;color:#9a6d20}
.display-grid article>span{font-size:11px;color:#6f7e91}
.display-empty{grid-column:1/-1;background:#ffffff0d;border-radius:10px;padding:30px;text-align:center;color:#c4d0e0}
.next{margin-top:28px;background:#ffffff0b;padding:18px;border-radius:12px}
.next>div{display:flex;gap:9px;flex-wrap:wrap}
.next span{background:#fff;color:#15315c;border-radius:8px;padding:10px 13px;font-size:10px}
.next span b{color:#a57421;margin-right:6px}
.display>footer{text-align:center;padding:18px;color:#9bacc3;font-size:10px}
@media(max-width:800px){.display-grid{grid-template-columns:1fr 1fr}
.display header strong{font-size:18px}
.display header time{font-size:18px}
}
@media(max-width:520px){.display-grid{grid-template-columns:1fr}
.display>header{height:auto}
.display header time{display:none}
.mini-form{flex-direction:column}
}

/* Version 3: separate Virtual Service Desk */
.header-actions{display:flex;gap:8px;align-items:center}
.virtual-public{min-height:100vh;background:#f2f5f8}
.virtual-public-head{height:76px;background:#071d3d;color:#fff;padding:13px max(20px,5vw);display:flex;align-items:center;gap:12px}
.virtual-public-head .display-logo{width:45px;height:45px;font-size:21px}
.virtual-public-head strong{display:block;font:700 18px Georgia,serif;letter-spacing:1px}
.virtual-public-head strong span{color:var(--gold)}
.virtual-public-head small{display:block;font-size:7px;color:#aebcd0;letter-spacing:1.5px;margin-top:3px}
.virtual-public-head>a{margin-left:auto;color:#f0ca7b;font-size:9px;font-weight:800}
.virtual-public-main{max-width:1200px;margin:auto;padding:28px 20px 50px}
.virtual-hero{display:grid;grid-template-columns:1.4fr .8fr;gap:22px;align-items:center;background:linear-gradient(135deg,#0a2751,#154a7d);color:#fff;border-radius:15px;padding:34px;margin-bottom:15px}
.virtual-hero small,.virtual-track-card small,.virtual-public .panel>small{color:#d6a84b;letter-spacing:1.4px;font-size:8px;font-weight:800}
.virtual-hero h1{font:700 34px Georgia,serif;margin:8px 0 10px;max-width:700px}
.virtual-hero p{color:#d0d9e6;line-height:1.6;font-size:11px}
.virtual-hero aside{position:static;width:auto;background:#ffffff10;border:1px solid #ffffff24;border-radius:10px;padding:17px;display:block;color:#fff}
.virtual-hero aside b{color:#f2cb78}
.virtual-hero aside a{color:#f4d99e}
.virtual-public-columns{display:grid;grid-template-columns:1fr 1fr;gap:15px;margin-top:15px}
.virtual-public-columns.forms{grid-template-columns:1.2fr .8fr;align-items:start}
.virtual-public h1,.virtual-public h2,.virtual-track-card h1{font-family:Georgia,serif;color:#102a52}
.virtual-public .panel h2{margin-bottom:16px}
.virtual-form label,.virtual-upload-form label,.virtual-feedback label,.action-card label{display:flex;flex-direction:column;gap:5px;font-size:9px;font-weight:800;margin:11px 0}
.virtual-form input,.virtual-form select,.virtual-form textarea,.virtual-upload-form input,.virtual-feedback textarea,.virtual-filter input,.virtual-filter select,.virtual-station-picker select,.action-card input,.action-card select,.action-card textarea{border:1px solid var(--line);border-radius:7px;background:#fff;padding:10px;color:#263750;width:100%}
.virtual-form textarea,.action-card textarea{min-height:82px;resize:vertical}
.virtual-form>small,.virtual-upload-form>small{display:block;color:#78879a;font-size:8px;line-height:1.5}
.honeypot{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;opacity:0!important}
.consent{flex-direction:row!important;align-items:flex-start}
.consent input,.check input{width:auto!important;flex:0 0 auto}
.track-panel>p,.virtual-services-list span{color:#69798e;font-size:9px;line-height:1.5}
.virtual-services-list{margin-top:22px;border-top:1px solid var(--line);padding-top:12px}
.virtual-services-list h3{font-size:11px;color:#15315a}
.virtual-services-list>div{padding:9px 0;border-bottom:1px solid #edf1f5}
.virtual-services-list b,.virtual-services-list span{display:block}
.virtual-services-list b{font-size:9px;margin-bottom:3px}
.virtual-track-card{background:#fff;border:1px solid var(--line);border-top:4px solid var(--gold);border-radius:12px;padding:21px}
.virtual-track-head{display:flex;justify-content:space-between;gap:15px;align-items:flex-start}
.virtual-track-head h1,.virtual-track-head h2{margin:5px 0}
.virtual-track-head p{font-size:10px;color:#718096;margin:0}
.virtual-status{display:inline-block;border-radius:20px;padding:5px 8px;font-size:7px;font-weight:800;background:#edf1f6;color:#52657c;white-space:nowrap}
.virtual-status.new,.virtual-status.assigned{background:#fff1d6;color:#8d621b}
.virtual-status.in_progress{background:#e5f0ff;color:#20558e}
.virtual-status.awaiting_client,.virtual-status.awaiting_payment,.virtual-status.payment_verification,.virtual-status.awaiting_file,.virtual-status.awaiting_judicial_action{background:#f3ecfb;color:#714692}
.virtual-status.ready,.virtual-status.completed{background:#e5f6ef;color:#106a4e}
.virtual-status.declined,.virtual-status.cancelled{background:#fdecee;color:#963542}
.tracking-secret{margin:15px 0;background:#fff8e8;border:1px solid #ecd69e;border-radius:9px;padding:14px;display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.tracking-secret b,.tracking-secret span{font-size:9px}.tracking-secret strong{font:700 24px Georgia,serif;letter-spacing:5px;color:#8e641a}.tracking-secret span{color:#675c49;flex:1;min-width:240px}
.virtual-request-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:8px;margin:14px 0}
.virtual-request-grid article{background:#f7f9fc;border-radius:8px;padding:11px;min-width:0}
.virtual-request-grid small,.virtual-request-grid b{display:block}.virtual-request-grid b{font-size:9px;margin-top:5px;overflow-wrap:anywhere}
.public-update,.request-description{border-left:3px solid var(--gold);background:#fffbf2;padding:11px 13px;margin:12px 0;font-size:10px}
.public-update p,.request-description p{margin:5px 0;line-height:1.6}
.payment-public{background:#eaf5f0;border-radius:9px;padding:13px;margin:12px 0;font-size:9px;color:#305848}
.payment-public h3{margin:0 0 7px;color:#145f48}.payment-public p{margin:4px 0}.payment-public small{color:#517567}
.timeline-item{display:flex;gap:10px;padding:10px 0;border-bottom:1px solid #edf1f5}.timeline-item>i{width:9px;height:9px;border-radius:50%;background:var(--gold);margin-top:3px;flex:0 0 auto}.timeline-item b,.timeline-item p,.timeline-item small{display:block}.timeline-item b{font-size:9px}.timeline-item p{font-size:9px;color:#586a80;line-height:1.5;margin:4px 0}.timeline-item small{font-size:7px;color:#8a96a5;margin:3px 0}
.attachment-row{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid #edf1f5}.attachment-row b,.attachment-row small{display:block}.attachment-row b{font-size:9px;overflow-wrap:anywhere}.attachment-row small{font-size:7px;color:#8490a0;margin-top:4px}.attachment-row>span{font-size:8px;color:var(--green)}
.virtual-feedback{max-width:650px;margin:15px auto}.virtual-close{text-align:center}.virtual-close a{color:#687a8e;font-size:9px}
.virtual-public-footer{text-align:center;background:#071d3d;color:#9fadc0;padding:18px;font-size:8px}
.charter-public .virtual-public-head>a{margin-left:10px}.charter-public .virtual-public-head>div:nth-child(2){margin-right:auto}.charter-hero{grid-template-columns:1.25fr .9fr}.charter-catalogue{padding:20px}.charter-catalogue table{font-size:10px}.charter-catalogue th{font-size:8px}.charter-catalogue td{vertical-align:top;line-height:1.55;min-width:130px}.charter-catalogue td:first-child{min-width:180px;color:#16355f}.charter-disclaimer{margin:16px 0 0;background:#fff8e8;border-left:3px solid var(--gold);padding:12px;color:#685b42;font-size:9px;line-height:1.6}
.draft-charter{background:#fffbf2}.draft-badge{display:block;width:max-content;margin-top:6px;border-radius:4px;padding:3px 5px;background:#fff0cf;color:#8d6117;font-size:6px;font-weight:800;letter-spacing:.5px}

.virtual-staff .app>main{max-width:none}
.virtual-dashboard-widget{display:flex;align-items:center;gap:18px;margin:0 0 13px;padding:16px 18px;background:linear-gradient(100deg,#f1ecfb,#fff);border:1px solid #ded3eb;border-left:4px solid #8052a7;border-radius:10px;text-decoration:none;color:inherit}.virtual-dashboard-widget>div{flex:1}.virtual-dashboard-widget small{color:#75489a;letter-spacing:1.2px;font-size:7px;font-weight:800}.virtual-dashboard-widget h2{font:700 17px Georgia,serif;color:#25335a;margin:4px 0}.virtual-dashboard-widget p{font-size:9px;color:#6e7185;margin:0}.virtual-dashboard-widget>strong{font:700 25px Georgia,serif;color:#68418a;text-align:center}.virtual-dashboard-widget>strong span{display:block;font:700 7px Inter,Arial,sans-serif;text-transform:uppercase;letter-spacing:.6px}.virtual-dashboard-widget>b{font-size:9px;color:#68418a}.virtual-dashboard-widget:hover{border-color:#8052a7;box-shadow:0 7px 20px #542c7714}
.repeat-visit{display:block;margin-top:6px;padding:4px 6px;border-radius:5px;background:#f3ecfb;color:#70468f;font-size:7px;font-weight:800;line-height:1.25}
.virtual-station-picker{display:flex;justify-content:flex-end;margin:-10px 0 12px}.virtual-station-picker label{font-size:8px;font-weight:800;color:#68798e}.virtual-station-picker select{margin-left:7px;width:auto;padding:7px}
.virtual-kpis{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;margin-bottom:13px}.virtual-kpis a{background:#fff;border:1px solid var(--line);border-radius:9px;padding:13px;text-decoration:none;color:inherit}.virtual-kpis a:hover{border-color:var(--gold)}.virtual-kpis span{font-size:7px;letter-spacing:1px;color:#758398;font-weight:800}.virtual-kpis b{display:block;font:700 23px Georgia,serif;color:#17335f;margin:7px 0}.virtual-kpis small{font-size:7px;color:#8490a0}
.virtual-staff-grid{display:grid;grid-template-columns:1.35fr .8fr;gap:13px}.virtual-queue-panel,.virtual-detail{grid-column:1/-1}.virtual-my-desk{border-top:3px solid #537ca7}.virtual-rules{border-top:3px solid #8052a7}.virtual-rules ul{padding-left:18px;color:#63748a;font-size:9px;line-height:1.7}.virtual-active{border-left:4px solid #537ca7}
.virtual-filter{display:grid;grid-template-columns:1.2fr 1fr 1.2fr auto;gap:8px;margin-bottom:10px;background:#f7f9fc;padding:9px;border-radius:8px}.virtual-filter button{white-space:nowrap}.compact{padding:6px 8px;margin-top:5px;font-size:8px}
.virtual-detail{scroll-margin-top:14px}.virtual-action-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:10px;margin:15px 0}.action-card{background:#f7f9fc;border:1px solid var(--line);border-radius:9px;padding:12px}.action-card h3,.virtual-record-columns h3,.virtual-detail>section h3{font:700 13px Georgia,serif;color:#17335e;margin:0 0 8px}.action-card .btn{width:100%}.action-card label.check{flex-direction:row;align-items:center}
.virtual-record-columns{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-top:18px}.virtual-record-columns>section{min-width:0}

@media(max-width:1000px){.virtual-kpis{grid-template-columns:repeat(3,1fr)}.virtual-action-grid{grid-template-columns:1fr}.virtual-request-grid{grid-template-columns:1fr 1fr}}
@media(max-width:720px){.virtual-hero,.virtual-public-columns,.virtual-public-columns.forms,.virtual-staff-grid,.virtual-record-columns{grid-template-columns:1fr}.virtual-kpis{grid-template-columns:1fr 1fr}.virtual-filter{grid-template-columns:1fr}.virtual-public-head{height:auto}.virtual-hero{padding:23px}.virtual-hero h1{font-size:27px}.virtual-public-main{padding:18px 10px 35px}}
@media(max-width:460px){.virtual-kpis,.virtual-request-grid{grid-template-columns:1fr}.virtual-track-head{flex-direction:column}.virtual-public-head>a{font-size:8px}.virtual-public-columns .panel{padding:14px}}