SERVICE DELIVERY STANDARDS
Services, requirements, charges and timelines
Butere Law Courts · Kakamega
| Service | Requirements | Charges | Service standard |
|---|---|---|---|
| A · Information & customer care | Specify the inquiry or request for information and identify the relevant office or service. | Nil | 2 minutes |
| A1 · Response to telephone calls | Telephone call to the court service desk. | Nil | Within 2 ringtones |
| A2 · Response to complaints | Written letter, email or an in-person complaint. | Nil | Written letter: 2 days; email: 1 day; in person: 5 minutes |
| APP · Court application | Certificate of urgency, notice of motion, miscellaneous application or chamber summons, application for induction, and any required orders. | Certificate of urgency: KES 1,500; notice of motion: KES 1,000; miscellaneous application or chamber summons: KES 1,000; application for induction: KES 1,000; orders: KES 500 | 1 hour |
| B · Filing & case assessment | Confirm requirements at the registry. | As assessed | 30 minutes |
| B1 · Bond or cash bail processing | Bond: security document, current search, passport photo A5 size and copy of ID. Cash bail: evidence from the file of cash bail imposed. | Bond: imposed amount; cash bail: Nil | Bond: 20 minutes; cash bail: 10 minutes |
| C · Cash bail refund | Original receipt, photocopy of ID, order for refund and bank account details. | Nil | 10 days |
| D · Release of title deed | Order in the file and ID card of the depositor. | Nil | 5 minutes |
| E · Probate & administration | Duly completed P and A forms and introduction letter from the chief; certificate of death; P and A 80 petition; P and A 57 affidavit; P and A 12 justification of proposed administrators; P and A 11 affidavit for sureties; P and A 5 supporting affidavit; consent form 38 where necessary; P and A 78 proof of oral will; P and A 79 petition with letters of administration annexed to a written or oral will; order; any additional filed document including certificate of death; chief letter; and proof of ownership. | KES 2,000 | 30 minutes |
| F · Hearing / mention confirmation | CAF where applicable and confirmation of the file or next date. | CAF: KES 500; confirmation of file or next date: Nil | 5 minutes |
| G · Orders, summons & warrants | Production of an official payment receipt where applicable. | Nil | 30 minutes, subject to availability of the Magistrate |
| H · Certification of documents | Relevant documents and evidence of official payment. | KES 200 per page | 30 minutes, subject to availability of the Magistrate |
| I · Endorsement of interlocutory judgment | Request notice and all proof of affidavit of service. | Nil | 1 day |
| J · Typed proceedings | Request notice and submission of typed proceedings for appeal where applicable. | KES 1,000 or Nil, as applicable | 1 month |
| K · Commissioning of affidavit | Drawn or sworn affidavit, evidence of official payment and placement before a Magistrate. | KES 200 | 30 minutes, subject to availability of the Magistrate |
| P85 · Colligender bond application Form 85 | Supporting affidavit and death certificate. | KES 1,000 | 30 minutes |
| P90 · Pendente lite Form 90 | Supporting affidavit and death certificate. | KES 1,000 | 30 minutes |
| P90A · Special limited grant Form 90A | Supporting affidavit and death certificate. | KES 1,000 | 30 minutes |
| PAD · Ad litem Form 90 | Supporting affidavit and death certificate. | KES 1,000 | 30 minutes |
| R1 · Retrieving files from archives | File details and a retrieval request. | Nil | 5 minutes |
| R2 · Reconstructing a lost file | File details, copies of relevant documents and the relevant application. | Nil | 1 hour |
| S · Affidavit of service | Sworn affidavit of service. | Nil | 5 minutes |
Charges are paid only through authorised Judiciary channels. Timelines may depend on file availability, payment verification and authorised judicial action. This page does not replace an official gazette notice, practice direction or approved station charter.